Mina: The General Authority of Civil Aviation (GACA), in partnership with the companies operating at airports, conducts inspection tours around the clock to assess airport performance and the quality of services provided for pilgrims.
During the Hajj season 1445 AH, the authority has been checking whether performance is up to the required level and standards are complied with by service providers at airports, and by carriers, and to measure the performance of services to pilgrims, in an endeavor to contribute to raising their levels of satisfaction.
In its efforts to improve the Hajj experience of pilgrims at airports, GACA supervises the services provided to pilgrims and involves the beneficiaries and other stakeholders in improving these services, including by measuring traveler satisfaction.
Source: Saudi Press Agency